FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked.
Still got questions? Contact us>
How do I track my order?
Once your order is dispatched, you will receive an email from us, this email contains all of the details about your order, it also contains your order tracking number, along with a link directly to the courier's website. If you have an account with us, you'll also be able to track your order and see your order details from your account.
What are your delivery options?
As standard, we offer tracked shipping with Royal Mail 48 hours for £3.59
We offer a shipping upgrade allowing you to upgrade to express shipping with Royal Mail Tracked 24 for £7.50
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UK mainland orders are sent with the following:
Royal Mail 48- standard - £3.59 (Free on orders over £50)
Royal Mail 24 - £7.50
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International orders are sent with Royal Mail or FedEx
orders to Northern Ireland are usually sent with Royal Mail 48 Tracked delivery
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How do I return an item?
We aim to make returns as easy as possible. Items purchased from us can be returned for any reason within 14 days of delivery, simply email us at returns@gibsoncameras.com within 14 days and we'll handle it from there for you. For more information on our returns policy, please see:
RETURNS POLICY
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How can I contact your couriers?
Generally, customers can't contact the couriers regarding the delivery or issues with delivery, but we can. If you have an issue with the delivery or you require an update on delivery, please contact us and we'll get in touch with the courier on your behalf and provide you with an update.
Do you provide International delivery?
Yes, International orders are usually sent via Royal Mail or FedEx
International orders are charged at £22.95 plus a £4.60 handling fee.
We offer free shipping on international orders over £200
Please note that international orders are subject to a 48-hour processing time.
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How long does it take for my order to be dispatched after placing it?
If you place an order before 4 PM we aim to dispatch the same working day, but as a small team running a busy website, and shop this isn't guaranteed. Occasionally, dispatch can take up to 2 working days during busy periods.
We dispatch Monday - Friday, 10:30 AM until 4:30 PM
If your order is placed on a weekend or a bank holiday, then it will be dispatched the next working day
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How long until I receive my order?
For UK standard orders, we advise 3 - 5 working days for delivery of your item once it's been taken to the drop-off point.
For express upgrades, we advise 1 - 2 business days, as this depends on the time that you place your order. Generally, orders placed before 12 pm have a better chance of reaching you the next working day.
(Please allow a few extra days for delivery during busy periods)
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For international orders, we advise between 10 - 15 working days, but this may vary depending on your country.
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How can I pay?
We accept all major credit and debit cards at checkout
We accept Paypal
We also offer a buy now, pay later option interest-free via Clearpay
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How can I contact you?
You can email us at: Service@gibsoncameras.com
You can call us on 01709278228
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Do you buy equipment?
For sales inquiries, please follow this link or email Selltous@gibsoncameras.com
(Please note that as much as we'd love to, we can't buy everything)
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Do you have a shop that I can visit?
Yes, you can visit us in-store at:
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